Comments on: The art of complaining

By: Peggy

Peggy — Wed, 19 Mar 2008 05:24:35 +0000

Good luck with the letter of complaint.

I hate made up words in ads too. What about improper use of words. There is one product that claims that it “fragrances as it cleans”! That drives me bonkers! Fragrances is the plural of fragrance NOT a verb!

I’m glad I haven’t heard or seen the use of the new word productizing. That’s a stinker.

Verbing wierds language.

By: mum

mum — Tue, 18 Mar 2008 23:20:48 +0000

I quite often write letters of praise when merited – it can be quite lucrative too. I’ve had complimentary vouchers to buy more of a product when I’ve written to say I liked it. Filling in questionnaires in eateries have resulted in free meal offers by return of post.
I really agree with BW about not getting into dispute until the kitchen is in.

By: Blue Witch

Blue Witch — Tue, 18 Mar 2008 21:11:29 +0000

You’ll be pleased to know that when I rang Standard Life, I demanded to speak to a manager – to pass on my congratulations. For everything except the 0845- number they still insists on using.

I look forward to marking your letter (a breakdown/justification for expenses claimed usualy helps too)

By: Gordon

Gordon — Tue, 18 Mar 2008 19:14:08 +0000

Hi BW – was hoping you’d swing past.

I won’t be sending the letter until the kitchen has been installed, we have 3 months to pay them after that. And I will take you up on your offer re: your opinion.

As for Standard Life – yes, that was us – WE ARE THE FUTURE!!

By: Blue Witch

Blue Witch — Tue, 18 Mar 2008 18:33:07 +0000

If your company did the new software for Standard Life’s new call centre system, then you’re miles ahead of the game. If not, it’s worth checking out, because that’st he future, IMHO.

Be very careful about getting into conflict about the amount of compensation now – they may otherwise refuse to finish the job until you’ve paid up.

If you want an opinion on your finished letter before sending it, then I’m your Witch – wing it over My top tips – keep it short, keep it factual, keep it polite, and, as you say you’re doing, be clear about what outcomes you expect.